Returns & Exchanges
At Simplicity Laser, we want you to be completely satisfied with your skincare and hair removal journey. If a product or package doesn't meet your needs, we offer a streamlined return process within 30 days of purchase.
Initiate Your Request
Contact our client success team via email or visit your local clinic to provide your order number and the reason for your return.
Verify Eligibility
Ensure that skincare products are unopened and unused, or that laser treatment packages have not been partially redeemed beyond the eligibility window.
Return the Product
Bring your item to any Simplicity Laser location or mail it back to our corporate fulfillment center using the provided return shipping label.
Receive Your Refund
Once received and inspected, we will process your refund to the original payment method or apply a credit to your account within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing